A conversation platform for sales & support
From the first marketing touch to the closed deal and long-term loyalty — WhatsApp, Facebook, website chat, and SMS in one dashboard that is easy to use and built to scale, with AI built in. Give your team a single view, cut tool sprawl, and respond faster without losing the human relationship with every customer.
WhatsApp and every channel in one inbox
Start with WhatsApp - where your customers already spend their day - then add Facebook Messenger, website chat, your mobile app, and SMS. Your team sees every conversation in one place, synced in real time, without constantly switching tools.
Business API and consumer experiences — campaigns, bots, and 1:1 chat in one thread model.
Messenger and Pages support alongside your other channels without switching tools.
Website chat
Embeddable live chat that feeds the same inbox as messaging apps for full context.
Stronger performance across the buyer journey: marketing, sales & support
Connect every step of the journey to conversations: attract and qualify leads, close deals faster, then serve customers after the sale — with smart automation and seamless handoff to your people when it matters. One platform instead of a patchwork of systems.
Team
inbox
Bring sales and support conversations together in one timeline per customer: WhatsApp, Facebook, web, in-app, and SMS. Real-time sync and full context so customers never repeat themselves.
Talk to salesAI
engagement
Instant replies, FAQ bots, and lead-intent scoring — then automatic escalation to the right teammate when a human touch is needed. Free your team to focus on conversations that drive revenue.
See a demoCustomer
journeys
Paths that start from an ad or your site, continue on WhatsApp or SMS, and end in a sale or a support case — without losing context or ownership. Tie every touchpoint to your brand.
View plansReach at
scale
Bulk SMS, OTPs, and alerts with personalization, send controls, and reporting — alongside WhatsApp and other channels for reminders, reach, and conversion.
Learn morePowered by AI. Empowered by People
AI should make your team faster — not replace your relationships. UnifiedTalk uses AI for the repetitive work (FAQs, triage, lead qualification, drafts), then escalates to humans with full context when judgment and empathy matter.
Automate the predictable
Let AI handle common questions and workflows so your team focuses on high-value conversations.
Handoff with context
When a human takes over, they see the full transcript, tags, and customer history — no resets.
One team inbox
Assign, collaborate, and measure outcomes across WhatsApp, Messenger, web chat, SMS, and in-app messaging.
Guardrails & control
Define what AI can answer, when it should escalate, and where approvals are required.
Conversation solutions for marketing, sales & support
Leading platforms split the customer journey into clear motions; UnifiedTalk gives you the same clarity — in one scalable, AI-ready stack.
UnifiedTalk for marketing
- From click to chat — turn site visitors and ad traffic into live conversations on WhatsApp and connected channels.
- Targeted campaigns — WhatsApp and SMS with tracking and compliance-minded sending.
- AI-assisted qualification — surface intent and route prospects to the next best step automatically.
UnifiedTalk for sales
- One workspace — every sales and follow-up thread in a single record with full context.
- Faster closes — from first message to confirmed order on the channels buyers prefer.
- Never miss a hot lead — alerts and assignment when buying signals spike.
UnifiedTalk for support
- Instant answers & knowledge — resolve a large share of requests automatically while keeping quality high.
- One support inbox — WhatsApp, Facebook, chat, and SMS together for the whole team.
- Smooth human handoff — when it gets complex, the right agent picks up with full history.
Also for individuals (personal WhatsApp)
Smart scheduling for greetings and recurring reminders. Ask about consumer plans →
Bulk SMS
Bulk SMS that keeps up with your business
Reach millions when you need to — without sacrificing deliverability or clarity. UnifiedTalk SMS is built for marketing campaigns, OTP and verification, and transactional alerts such as orders, delivery updates, and appointment reminders.
- Deliverability first — sending controls and monitoring designed for reach.
- Personalization — tokens for relevant, human-sounding messages.
- Compliance-minded — opt-out handling and clear audience targeting.
- OTP & alerts — fast transactional messages customers trust.
- Campaign reporting — delivery, clicks (where supported), and exports.
- Unified journeys — pair SMS with WhatsApp and chat for conversion.
UnifiedTalk: Your order {{order_id}} is out for delivery. Track: {{tracking_link}}
Reply STOP to opt out.
Popular SMS flows
Promotions — limited-time offers and re-engagement.
OTP / auth — fast verification codes end users trust.
Alerts — shipping, bookings, payments, and renewals.
Integrations
Connect UnifiedTalk to messaging gateways, APIs, and the tools your team already uses — so you go from idea to live faster.
Grow your business through conversations with UnifiedTalk
Replace scattered tools with one platform for marketing, sales, and support. Start a free trial or book a demo — we’ll help you align channels to your stack.
Start free trial Request demo