Your audience already messages you on Facebook. UnifiedTalk pulls Messenger and Page conversations into the same unified inbox as WhatsApp and web chat — so agents never ask “which app was that on?” again.
What you can do
Reply to Messenger from the same console as WhatsApp Business.
Share context across channels when a customer switches from ad → Messenger → WhatsApp.
Use AI suggestions and macros consistently across social messaging.
Report on volume, SLA, and satisfaction per channel.